{"id":132,"date":"2023-12-21T09:15:24","date_gmt":"2023-12-21T09:15:24","guid":{"rendered":"http:\/\/bwmc.local\/?page_id=132"},"modified":"2024-05-11T11:31:35","modified_gmt":"2024-05-11T00:31:35","slug":"faqs-2","status":"publish","type":"page","link":"http:\/\/192.168.1.151\/wordpress\/faqs-2\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n
\n

FAQ<\/p>\n\n\n\n

\n
<\/div>\n\n\n\n
\n
\n
Zero tolerance policy<\/summary>\n

This medical practice has zero tolerance for abusive and\/or threatening behaviour towards our team members. This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and name calling. Please treat us as you would like to be treated yourself. If you are abusive or threatening, you will be required to leave the clinic and transfer your care to another practice. Refusal to leave will result in the police being called.<\/p>\n<\/details>\n\n\n\n

General Appointments
<\/summary>\n

Our reception staff will ask you at the time of booking which doctor you would prefer to see and discuss the length of appointment you require. Please note a standard appointment is 15 minutes long and allows for the discussion of one to two simple issues. If you require completion of forms, have complex or multiple issues to discuss then please ask for a double appointment. This ensures there is minimal delay for other patients who are waiting. Advising our reception staff will ensure they book the most efficient and cost effective appointment for you. Please note, not all of our doctors undertake all procedures.<\/p>\n\n\n\n

After-hour care: For non urgent medical care after hours, phone the after-hours GP helpline on 13SICK. This is a telehealth service. They will provide your doctor with a record of your consult keeping our records up to date and allowing for follow-up care. They will also advise if you need to attend Ballina Hospital. <\/p>\n\n\n\n

IN CASE OF EMERGENCY PLEASE PHONE 000 FOR AN AMBULANCE.<\/strong><\/p>\n<\/details>\n\n\n\n

Special appointments – reports\/paperwork<\/summary>\n

If you require reports or any kind of paperwork completed you will need to make a double appointment with the doctor and attend in person. We will not complete any forms, including driver’s licence forms unless you attend a consultation. These consultations may not be subject to a Medicare rebate – please check with reception.<\/p>\n\n\n\n

Medical examinations for your driver\u2019s license and other purposes require special bookings with the Doctor and\/or Nurse. Please ensure that you select the appropriate option when booking online (or if booking over the phone, explain the type of medical exam to our receptionist.) Please bring any forms required with all relevant sections completed beforehand. You will also need to bring a form of identification such as your driver\u2019s license<\/strong> and, if you wear them, your glasses<\/strong>. If you wear glasses to drive you will need to attend your Optometrist prior to attending the Doctor, for an eye check.<\/strong><\/p>\n<\/details>\n\n\n\n

Procedure Appointments<\/summary>\n

Several doctors at this practice perform minor procedures. Procedure appointments may be deferred to another time based on the doctor\u2019s assessment. Your doctor will advise if this is necessary, and will advise of any fees that may be incurred.<\/p>\n<\/details>\n\n\n\n

Waiting times<\/summary>\n

While the practice is committed to scheduling appointments at realistic intervals, there may be an increased waiting time due to one of the following:<\/p>\n\n\n\n